Terms of service

PLEASE READ BEFORE ORDERING

GENERAL

We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.

YOUR CELLPHONE INFORMATION
It is integral to our service that you provide correct and accurate information relating to the handset you wish us to unlock. Ensure that the the IMEI number you proivide is correct it is important that you get your IMEI directly from your phone. Simply type *#06# into your mobile keypad. When Selecting Network, please choose Service Provider the phone is CURRENTLY LOCKED TO.
(DO NOT select the provider you intend to use, but the provider who has setup original restriction). Once an order is confirmed we cannot change phone details so please ensure details are correct before proceeding with your order.

REFUND POLICY
Refunds will not be given for delays of less than 7 days in delivery of service once a confirmed code has been ordered. In cases when we have delivered a code and have verified the code against the details provided we reserve the right to seek further evidence to support any customer claim that the code proivded did not remove the network lock from their mobile phone.

If you have provided incorrect phone information this is not grounds for a refund if we have confirmed the code and began the order process. In cases where your phone cannot be unlocked because you have previously entered too many incorrect codes to the handset before ordering we will not provide a refund. Refunds will be processed via the payment method you used we charge no fee for processing a refund.

CANCELLING AN ORDER
Once you have placed an order for your unique unlock code for your phone you CANNOT cancel the confirmed order. This is becuase each code is unique and personalized to your phone only.

TIME TO DELIVER UNLOCK CODES
Any delivery time we state is an estimate only. Codes can take varying timescales to be calcualted and delays, while rare, do happen. We always aim to deliver your unlock code within 24 hours. In many cases the code may take longer than this to provide. We ask that customers allow 72 hours before contacting us. Codes are unique and personalised items and our money back guarantee does not apply to delays in delivery if the service is delivered later than expected.

PRIVACY POLICY

Cell Unlockers are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We will never collect sensitive information about you without your explicit consent. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If you have any questions/comments about privacy, please do not hesitate to contact us using the address below. Every Unlock code we provide is unique and is calculated using your phone's IMEI number these codes are designed for use in the handset with the imei you provided and should not be used in other handsets.